Applebee’s won’t bend

I was contacted today by Paul about a series of posts that have been gathering attention on his blog at Allergy Eats.

This is not so much an attack at Applebee’s but hopefully someting that will bring attention to what the food-allergic community can potentially bring to a food chain. Applebee’s is a good starting point, being the largest casual food chain in America, and the largest food chain in America that does not cater to the food allergic.

What? How can someone so engrained in the U.S. be so standoffish? Apparently they don’t seem to care enough to provide Paul with a suitable answer. Not enough to give him a few minutes of time with an Operations Officer to discuss what they are missing out on. Were no’t just talking about the charming people who will not eat there now, were talking about the MILLIONS of dollars per year that they could be filling thier coffers with.

REad on to hear what Paul has to say, then send an email to the Applebee’s office and tell them to get off thier duff and do something about it.

Again, this should not just apply to Applebee’s. Insert the name of any restaurant, chain or not, that is not noticing the growing throngs of people who might like to eat there if only your staff were aware of how to manage our plates. It’s not really that difficult, it just takes awareness.

Al little piece of what Paul has to say:

The saga started on August 17 when we posted an AllergyEats Blog entry entitled “Guest post – Applebee’s disappoints!,” which detailed the story of one disappointing customer experience.  This opened up a flood of comments on our blog and Facebook page.  The posts showed that a tremendous number of food-allergic diners have had negative experiences at Applebee’s.  Given this response, and seeing that they had a poor AllergyEats allergy-friendliness rating (2.3 on a scale of 1 to 5), I decided to call and allow them to address the issue.

READ ON, it’s a really good read.

Today is the last day for the Delicardo Foodcard Giveaway!

Tomorrow morning sometime I will turn off commenting and randomly choose a winner in the Delicardo Foodcard Giveaway!

Until then get your comment in as soon as you can! You still have a chance to win!

Spread the word!

Toronto restaurant offers cooking classes for food allergic kids

Another feature of Health Zone from the Toronto Star.

The Chef Upstairs in Toronto has started offering cooking classes for children. The Chef Upstairs is a food allergy aware restaurant that is completely free of peanuts and tree nuts.

Check out this full article. It’s great to see restaurants picking up on the need for specialty venues or even just being aware that a good portion of clients may have sensitivities and allergies.

Introducing Delicardo Foodcards – Your Dining Assistant.

• How do you describe your allergies to a waiter or chef?
• Are you sure you covered everything?
• After he leaves to go place your order, did you forget to tell him one other thing about what you can not eat?
• What if the waiter forgets to mention something to the kitchen or says the wrong thing?
• What happens if you are travelling? Do you know how to describe your allergies to someone in their native language?

Delicardo Foodcards can help you get through these situations. The Delicardo Foodcard contains all the information a food preparation professional could need. It lists the food you can and can not eat. It even tells them where these allergic reaction-inducing ingredients can be most commonly found.

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Website for Restaurant and Travel Destination Reviews

We tried something like this in our forums that just ended up being a haven for spam so I am happy to see someone that is devoting their site to it.

www.lonelyplate.org is  all about getting the word out on places to go and safely enjoy your time out without worry.

I went to Disney World a couple years ago and they were FANTASTIC! We’ll be going back sometime very soon to reproduce the trip, pretty much exactly. Land and sea cruise/park package. Stay at Animal Kingdom and just soak it all in.

Ok, I’m leaving.

Wait, Here’s the info in this press release. Check it out and participate! Make this the Go To place for this info!!

PRESS RELEASE: New Food Allergy/Celiac Restaurant and Travel Review Website

WASHINGTON – A new website catering to the food allergy and Celiac community, www.LonelyPlate.org, was launched in February by Sharona Schwartz, who up until a year and a half ago was News Coverage Manager at CNN’s Washington Bureau. While at CNN, Schwartz produced award-winning television reports with chief medical correspondent Dr. Sanjay Gupta on food allergies.   She is also the mother of a daughter diagnosed with multiple food allergies, including wheat, peanuts, fish and more.

At LonelyPlate.org, individuals dealing with food allergies and Celiac can write reviews about restaurants, hotels, airlines and theme parks they visit.

“There are fantastic online resources reviewing restaurants and hotels, but because I couldn’t find any that consolidated our unique experiences in an easy, interactive, international platform, I decided to create an interactive database where we can review restaurants, hotels, airlines, and kid-friendly venues,” says Schwartz.

“Wouldn’t it be great to give a shout out to a place that did a great job helping you have a safe meal, or warn others of a place to stay away from at all cost?” Schwartz says.

Recognizing dining out for those with food limitations is an experience fraught with worry for many, Schwartz says the website will disseminate reports, both positive and negative, to families facing similar medical challenges. “This kind of information-sharing is crucial not only to keep each other safe but also can be a message to restaurants that we are a consumer community worth catering to,” she says.

The Examiner.com writes of the new site: “…what a great accomplishment for those of us on a restricted diet.  With so many people being diagnosed with a food intolerance, this type of website will help us feel more normal and stay safe when we are traveling and when we are at home.”

The web address is www.lonelyplate.org.

Contact information: info@lonelyplate.org

Link to The Examiner article:

http://www.examiner.com/examiner/x-15981-Gwinnett-GlutenFree-Food-Examiner~y2010m2d16-Lonelyplateorg-offers-national-consumer-reviews-for-those-with-food-allergies

Link to godairyfree review:

http://www.godairyfree.org/201002284124/News/Nutrition-Headlines/Lonely-Plate-Launches-as-Food-Allergy-and-Celiac-Restaurant-and-Travel-Review-Website.html

Longtime Pizzaria Pizza Nova Caters to the Allergic

This came in from Crazy Nut Lady

“Just to let you know, Pizza Nova is also considered nut free. Check out thier website. As well, each and every time I call I reaffirm. The last time, I was told that it has been noted in my “file” so that each time I call to order, the person receiving the call sees a reminder about the peanut allergy. While I wouldn’t count on anyone there to tell me if something has changed (it’s why I always ask, even though the answer has been the same the last twenty times we’ve ordered (we order a lot of pizza) it’s comforting to know they take food allergies seriously and have certain policies in place.”

As you can see on their website Http://pizzanova.com, the allergen chart outlines all the allergens and how they can be found in the menu.

Pizza Nova can be found in the greater Toronto area and surrounding towns.

Domino’s Pizza Canada

Yesterday we wanted to try something new. Order in pizza!

Most of you know that ordering in pizza with a nut/peanut allergic person in the house is usually taboo. What made us think of the possibility was a recent trip to New Jersey where we found out, through the Dominos.com site (US company), that they were nut free (http://www.dominos.com/home/menu/allergen_info.jsp).

I picked up the phone and called the local establishment.  In a rushed voice the gentleman on the phone stated that it was Domino’s and what I would like for my order. I informed him that I have someone with food allergies and that I would like to speak to someone with some knowledge of this with respect to their food preparation. He then asked what the allergen was. I told him peanuts and tree nuts to which he replied that there was nobody there to help me.

I bid him good day and hung up.

I was not very convinced, nor was I very happy at how that transpired. I picked up my quill and parchment to draft a letter to Dominos Canada. OK, I emailed them.

The gist of the email was asking what their policy was, if they were nut/peanut free, and if their employees were educated of the process if there was one.

I received an email this morning stating that they were in fact nut and peanut free and that their website was going through the process of adding this information. To get more information I picked up the phone and called the author of the email. She informed me that the employees are supposed to be educated and trained how to handle these allergens and to ensure the public, when told of the allergy, that all precautionary procedures will be followed. It is up to US to make sure they know of our allergies. This will prompt the kitchen to take extra care.

This information came to me from the Executive Assistant of the President of Dominos Canada. I think I trust her.  So we can add one more pizza place to the list!

That makes 2 so far.

Boston Pizza

Domino’s

If you know of more please let us know!

Food Allergy Buzz: Since When Does Heat “Kill” Allergens?!!

In order to help spread this news, please note what FAB has to say below. This is important!

Anyone who knows me well or even visits Food Allergy Buzz on a regular basis probably knows that I spend a good amount of time each day reading food allergy related news. I have many Google Alerts, sometimes more than I can reasonably read in a day. Early Tuesday morning, I came across this article–Food allergies: Tips for Ordering Meals Out–which contained very disturbing misinformation about cross-contamination from a restaurant manager. He was being cited as an expert of sorts on eating out with food allergies. The article also mentioned food allergy mom, author, and advocate, Linda Coss–she was not interviewed for the article, but information from one of her press releases was used in the article. Linda has followed up with the newspaper to correct and clarify the information in the article.

Here is what I found troubling (emphasis added):

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What to ask at a restaurant/resort.

When you visit a restaurant or on vacation at a resort do you go into detail with the staff regarding the menu and allergy practice in the kitchen? There are many ways to go about getting the ‘good feeling’ about a restaurant from just going on a recommendation and eating there (McDonalds used to be this way) or giving the manager/head-chef the third degree. 

We have come up with some standard questions we like to ask. Sometimes we feel the need to ask them all, sometimes we are satisfied if the management has a strong grasp without the need to ask all the questions.

It is especially wonderful when a staff member offers to give you a tour of a buffet or the menu outlining what is safe and what to stay away from. When someone suggests to stay away from something I also like to ask about the preparation of that dish, if it is prepared separately and safely from the safe dishes.

Do you have a standard list of questions different from what we have below?

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Chef Ming Tsai’s Groundbreaking Food Allergy Law Passes in Massachusetts

Massachusetts Chef Ming Tsai helps to pass new regulations to assist restaurant goers with food allergies.

This is a fantastic push to assist people looking for places to eat that are allergy aware.
Some points are that the restaurants are required to post guidelines on preparation of food for visitors with food allergies. As well as informing the visitors to inform the waiting staff that there is someone in the party with food allergies. Educating the staff about food allergies via video is also a new requirement.

There can never bee too much information about this and as we move towards making the public aware that food allergies are more than a “fad” and that there are peoples safety at risk this will help to ensure our families are better taken care of.